Today's LD News

New Software Decodes Emotions By Phone

Discovery News

A company called eXaudios has developed software that detects emotions during a phone call. The program is currently used by companies to assist customer service agents. The versatile software could even soon diagnose Parkinson's disease, schizophrenia and even cancer. Analyzing a person's voice to gain clues about their health and emotional state is nothing new, said Pentland. Humans do it all the time. The computer is just doing a better job at voice analysis than most people because it largely ignores content and focuses on form. Whether a computer or human is analyzing a conversation, however, "it's not what you say," said Pentland. "It's how you say it."

The software could have potential implications for individuals who have difficulties perceiving social cues.

Sponsored Links
About these ads
Consumer Tips