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New Software Decodes Emotions By Phone

Discovery News

A company called eXaudios has developed software that detects emotions during a phone call. The program is currently used by companies to assist customer service agents. The versatile software could even soon diagnose Parkinson's disease, schizophrenia and even cancer. Analyzing a person's voice to gain clues about their health and emotional state is nothing new, said Pentland. Humans do it all the time. The computer is just doing a better job at voice analysis than most people because it largely ignores content and focuses on form. Whether a computer or human is analyzing a conversation, however, "it's not what you say," said Pentland. "It's how you say it."

The software could have potential implications for individuals who have difficulties perceiving social cues.

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